Extended Access Service

** There are now Extra GP appointments in the evenings and at weekends available to City and Hackney patients. The opening hours are 4pm - 8pm weekdays and 8am - 8pm weekends and Bank Holidays. Please refer to Extended Access page for more information. **

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Measles Outbreak Extra Clinics:

Please call surgery to book an appointment.

Or refer to the link below:

Measles Outbreak Childhood Immunisation Extra Clinic Information - Final.._

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DUTY DOCTOR SERVICE – FOR WHEN YOU HAVE AN URGENT MEDICAL PROBLEM

This service offers you quick access to your GP practice, where they know you and have your full medical record. We recommend this service instead of going to A&E at the hospital

  1. Phone the surgery and explain to reception that you have an urgent problem
  2. Reception can then put you on the Duty Doctor list
  3. The Duty Doctor will ring you back within 2 hours
  4. The Duty Doctor will decide with you what you need, which could be:
  • Advice over the phone
  • An appointment at the surgery
  • A home visit if you are really not well
  • A referral to another service

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** Your views can help improve local GP and health services **

Some patients registered at this GP practice will soon be invited to take part in a national survey about their experiences of local NHS services. It covers issues that concern patients, such as access to care and satisfaction with treatment. If you receive a questionnaire, please help NHS England by filling it in as soon as possible. It is really important that we hear your views, even if you have received a questionnaire like this before. Your response will help us to improve GP practices and other local NHS services so they better meet your needs. Visit : www.gp-patient.co.uk

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Have Your Say! If you’d like to have a say about the services provided at Allerton Road Medical Centre please come to our Patient Participation Group. Please contact reception on 020 8802 2882 for the date of our next meeting. ***** Next PPG :Monday 28/1/2019 at 5pm ******

Test results

Please allow 2 weeks for routine blood test results to be sent back to the surgery. If you would like to know whether your blood test results are back, please call us between 12:00pm and 4:00pm when a receptionist will be able to check your records and let you know. For your safety receptionists have been instructed not to give your results to you over the phone, results will be given face to face during a routine appointment with your Doctor. If there is an abnormality in your results, the receptionist will be able to tell you what action is needed according to a note the Doctor has left on your records, e.g. book an appointment to see the Doctor or repeat the blood test or slightly pout of range but no action needed.

Cervical Smears – Everyone who has a smear carried out at the surgery will receive their results by letter either from the cervical screening department within 2 weeks of the test. This will tell you the result and any follow-up arrangements. If you have not heard after four weeks please ring in after midday and we will chase the results for you.

Pregnancy tests – the doctor or nurse will make arrangements with you for these results.

Other investigations – these will be given personally, by the doctor or the nurse, at a follow-up appointment.