Our Appointment System

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We will ask that you contact the surgery on the day you need to see a Doctor or Nurse Practitioner and we will endeavour to give you an appointment time to either be seen, or talk to a Doctor or Nurse Practitioner on the phone.

I still need to see or talk to someone at the surgery

Routine appointments

These are appointments that can be booked up to 6 weeks in advance. Each appointment is 10 mins long and can be booked at any time of the working day. Please note that there is currently an average wait of 2 weeks for a routine appointment, please plan your appointment to allow for this waiting time.

Emergency appointments

These appointments are available on the day and are for emergencies that cannot wait until a routine appointment. To book an emergency appointment in the morning session you must call at 8:00am. To book an afternoon emergency appointment please call at 2:00pm. Please note that these appointments are not for the signing of forms, non-urgent referrals or repeat prescriptions.

Telephone Consultations

These are telephone call-back appointments with a Doctor. These appointments are very limited and so to book a telephone consultation please call at 8:00am.

Extended Consultation

If your problem is too difficult for 10 minutes you can ask for a double appointment when you book, please let our reception team know.

Interpreter

If you would like and interpreter during your consultation please let the reception team know when booking your appointment so this can be arranged.

Duty Doctor Service

For when you have an urgent medical problem available 8am - 6.30pm Monday - Friday (excluding bank holidays)

This service offers you quick access to your GP practice, where they know you and have your full medical record. We recommend this service instead of going to A&E at the hospital.

1. Phone the surgery and explain to reception that you have an urgent problem
2. Reception will ask the nature of your problem and can then put you on the Duty Doctor list
3. The Duty Doctor will ring you back within 2 hours
4. The Duty Doctor will decide with you what you need, which could be:

• Advice over the phone
• An appointment at the surgery
• A home visit if you are really not well
• A referral to another service

Evening & Weekend Appointments – Extended Access

In addition to the practice opening hours, patients in City & Hackney have access to GP, Practice Nurse, Pharmacist and Healthcare Assistant / blood clinic appointments from 6.30pm – 8.00pm Monday to Friday and to GP appointments from 8.00am – 8.00pm Saturday, Sunday and Bank Holidays as part of the Extended Hours GP Access Service.

These appointments are available at GP practices across City & Hackney. Patients can book these appointments by contacting their own GP practice during opening hours or by calling NHS 111 when their practice is closed.

Staff at those practices will have access to your medical records to ensure that you receive the best possible care and support.